Privacy
Policy

01 Who we are

The organisation responsible for the personal information described in this policy is:

ALMONDSBURY FORGE LIMITED
Company number: 16315825
Almondsbury Forge, Camp Lane, Elberton, Olveston, South Gloucestershire, England, BS35 4AQ
Email: enquiries@almondsburyforge.services
Telephone: +44 7766 136512
Website: almondsburyforge.services

In this policy, “we”, “us” and “our” refer to ALMONDSBURY FORGE LIMITED. “You” refers to a website visitor, prospective customer, customer or another individual whose information we handle in connection with our activities.

02 Information we collect

The information we receive depends on how you contact us, the product you enquire about and the arrangements needed to fulfil an order.

Information you provide directly

• Name and contact details, such as email address, telephone number and delivery address.
• Enquiry details, including the product you are interested in, questions, preferences and correspondence.
• For bespoke ironwork, relevant specifications such as dimensions, quantities, design requirements, material or finish preferences, and information needed to assess the request.
• Files, drawings, photographs or other supporting materials you choose to send with an enquiry, where applicable.
• Order, quotation, delivery and payment-related details needed to administer an agreed purchase.
• Information you provide when raising a concern, requesting assistance or contacting us for another business-related reason.

Information collected through website use

When you visit the website, certain technical information may be recorded by the website, hosting environment or security services used to operate it. Depending on the configuration, this may include your IP address, browser type, device information, pages requested, access times and basic diagnostic records.

Cookies or similar technologies may also be used where enabled. The specific technologies depend on the website’s actual configuration and are explained further in our Cookie Policy.

03 How we use information

We may use personal information for the following purposes:

• Responding to enquiries: to understand your request, ask relevant follow-up questions and provide information about available products or bespoke requirements.
• Preparing quotations: to assess the specifications supplied, clarify the proposed scope and calculate a price for consideration.
• Managing orders: to confirm agreed specifications, communicate order arrangements, administer payment-related records and coordinate preparation of goods.
• Arranging delivery: to prepare dispatch information, provide a delivery address to the relevant carrier and communicate necessary delivery updates.
• Customer communication: to answer questions about an existing enquiry or order and deal with complaints, returns or other matters where relevant.
• Business administration: to maintain appropriate transaction records, accounts and internal records relating to our activities.
• Website operation: to maintain the functionality, reliability and security of the website and investigate technical problems.
• Legal requirements: to meet applicable record-keeping obligations or respond to lawful requests from competent authorities.
• Establishing or defending claims: where necessary to address a dispute or protect our legitimate business interests in accordance with applicable law.

We do not describe an enquiry as an accepted order merely because a form has been submitted. Information may be used to clarify requirements and communicate the quotation, specifications and arrangements before an order is agreed.

We will not deliberately use information collected for an enquiry for an unrelated purpose without identifying an appropriate lawful basis and providing further information where required.

04 Lawful grounds for use

Where data protection law requires a lawful basis, the basis depends on the information and the purpose for which it is used. The grounds that may apply include:

• Steps requested before a contract: for example, responding to a product enquiry, assessing bespoke specifications or preparing a quotation at your request.
• Contract performance: where processing is necessary to manage an order or fulfil agreed arrangements.
• Legal obligation: where records must be retained or information must be handled to meet a legal requirement.
• Legitimate interests: where necessary for appropriate business administration, website security, handling enquiries or establishing and responding to claims, provided those interests are not overridden by your rights and interests.
• Consent: where consent is the appropriate legal basis, such as for non-essential cookies where required. You may withdraw consent at any time for future processing based on that consent.

Where we rely on legitimate interests, those interests are limited to the relevant business purpose and are considered against the impact on individuals. We do not treat consent as the basis for every activity.

Some information may be needed to respond to your request, enter into an order or comply with legal requirements. If you choose not to provide relevant information, we may be unable to assess the request, provide a quotation or complete the requested arrangements.

05 Sharing information

We do not make personal information available to unrelated organisations simply because you have contacted us. Where necessary for the purposes described above, information may be shared with the following categories of recipient:

• Delivery and courier providers: relevant names, addresses, contact details and consignment information needed to arrange delivery.
• Website hosting and technical providers: information processed through the systems used to host, maintain, protect or support the website and its enquiry functions.
• Payment service providers: relevant transaction information where a third-party provider is used to process a payment. Payment details should be entered through the applicable payment facility rather than sent in ordinary enquiry messages.
• Professional advisers and business service providers: information where reasonably needed for accounting, legal, technical or administrative support and subject to appropriate confidentiality and data-handling arrangements.
• Public authorities or other parties: information where disclosure is required by law or is reasonably necessary to establish, exercise or defend legal claims.

We limit disclosures to information relevant to the particular task. A recipient may process information under its own legal responsibilities or under arrangements with us, depending on the service it provides.

We do not claim to use a particular payment provider, analytics service or advertising platform unless it is actually configured for the website or transaction.

If a service provider processes information outside the United Kingdom, we will use an applicable lawful transfer mechanism and any safeguards required by relevant data protection law where those requirements apply.

06 How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of legal obligations, accounting needs, disputes and the need to maintain an accurate record of business transactions.

These are standard retention periods, not a promise that every record will be retained for the full period. We may delete or anonymise information earlier when it is no longer needed. We may retain specific records for longer where a legal obligation, an ongoing dispute or another applicable legal ground requires it.

Statutory accounting and company record requirements may apply for specific periods. The appropriate period depends on the record type and the legal requirement that applies to it. When the relevant retention period ends, records will be securely deleted, destroyed or anonymised where practicable.

07 Keeping information secure

We take reasonable technical and organisational steps appropriate to the information handled and the way it is used. These may include restricting access to business records, using appropriate account access controls, maintaining website and software updates, and using suitable hosting or service-provider safeguards.

Information sent over the internet may be exposed to risks beyond the control of any website operator. You should avoid sending payment card details, passwords or unrelated confidential information through general enquiry forms or ordinary email.

If a personal data breach occurs, we will assess it and take the steps required by applicable law, including notification to the relevant authority or affected individuals where legally required.

08 Cookies and website data

Cookies are small files or similar technologies that may be stored on your device when you use a website. Depending on the website configuration, they may support essential functions, remember preferences, or measure website usage.

Technologies that are strictly necessary for a service you have requested may be used where permitted by law. Non-essential cookies or similar technologies will be used only in accordance with the consent requirements that apply.

You can review further information about cookie use and available choices in our Cookie Policy. Your browser may also provide controls for managing or deleting stored cookies, although disabling certain technologies may affect website functionality.

The actual cookies and technologies present depend on the website’s active plugins, embedded content and configuration. This policy does not imply that any particular analytics or advertising technology is in use.

09 Your privacy rights

Depending on the circumstances and the lawful basis for processing, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request erasure of personal information where the applicable legal conditions are met.
• Request restriction of processing in circumstances provided by law.
• Object to processing based on legitimate interests or to direct marketing where the relevant right applies.
• Request a portable copy of certain information you have provided, where the legal conditions for data portability are met.
• Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Raise a concern with the Information Commissioner’s Office (ICO).

These rights are subject to legal conditions and exceptions. For example, information may need to be retained to meet a legal obligation or to establish, exercise or defend legal claims. Not every request will result in deletion or restriction of all records.

How to make a request

Email enquiries@almondsburyforge.services and explain your request. We may need to verify your identity before providing information or making changes.

We will normally respond to a valid data protection rights request within one month of receiving it. Where the law permits an extension because a request is complex or multiple requests have been made, we will inform you within the initial one-month period and explain the reason for the extension. Any applicable legal exceptions or identity checks may affect how a request is handled.

10 External websites

Our website may contain links to external websites or services. When you follow an external link, the other website’s operator is responsible for its own privacy practices. We encourage you to review its privacy information before providing personal details.

This policy applies to information handled by ALMONDSBURY FORGE LIMITED in connection with our own website and business activities. It does not control information collected independently by external websites or services.

11 Changes to this policy

We may update this policy when our business arrangements, website functions or applicable legal requirements change. The version published on this page explains our stated privacy practices at the time you consult it.

If we intend to use personal information for a new purpose that requires further information to be provided, we will give the relevant information before starting that processing where required by law.

Please revisit this page when you make a new enquiry or order if you wish to check the current privacy information.

12 Contact and complaints

If you have a question about this policy or how your personal information is handled, please contact us first using the details below. Please do not include unnecessary sensitive information in your message.