Frequently
Asked Questions

You can enquire about the ready-made products shown on our Products page and discuss a bespoke requirement through our Bespoke Orders page. The options available depend on the items we currently supply and the details of your request.

If you are unsure whether a particular design or item is available, send us a description and any relevant reference images for review.

Not necessarily. Availability and preparation requirements can differ by product. Please confirm the current availability and expected dispatch arrangements for the specific item before placing an order.

Yes. Contact us with the product name or a description of the item, together with any questions you have. We can review the information supplied and explain the details that are available for that product.

Start with our Products page. If you need clarification about dimensions, finish, suitability or another specification, contact us before ordering so that the relevant details can be discussed.

You can submit a bespoke enquiry for us to review. Please explain what you need and provide the relevant dimensions, quantities, design preferences and other practical requirements. We will assess the request and confirm whether it can be accommodated.

A bespoke enquiry is a request for assessment and does not, by itself, confirm acceptance of the work.

Where relevant, please provide:

• The type and intended use of the item.
• Approximate or required dimensions.
• The quantity required.
• Material, finish or design preferences, if known.
• Drawings, photographs or reference images, if available.
• Your delivery postcode and any important access or handling considerations.

If some details are not yet available, tell us what you know. We can identify the information needed to assess the request.

We review the information provided, clarify the proposed specifications where necessary and assess the requested work. The quotation will set out the price and relevant arrangements that can be confirmed for the proposed item.

If the requirements change, the quoted price or arrangements may need to be reviewed before the revised work is agreed.

You can tell us about requested changes while the requirements are being discussed. We will review the changes and confirm whether they affect the specifications, price or expected arrangements.

Once an order has been agreed or work has started, changes may no longer be practical or may require a revised quotation. Please obtain confirmation before assuming a change has been accepted.

The time required depends on the item, its specifications, the work involved and current arrangements. We will discuss the expected timeframe for the particular order when confirming the quotation and order details.

Please do not rely on an estimated timeframe until the relevant arrangement has been confirmed.

For a ready-made product, identify the item and contact us to confirm availability, price and delivery arrangements. For a bespoke request, use our Bespoke Orders page to provide the specifications for review.

Our How to Order page provides further information about the general process.

No. Submitting an enquiry allows us to review your request and respond. An order should be treated as confirmed only after the relevant product or bespoke specifications, price, payment arrangements and other applicable terms have been agreed and confirmation has been provided.

The price depends on the item and the agreed requirements. For a bespoke order, we review the specifications before providing a quotation. Any applicable delivery charge and other relevant costs should be clarified before you commit to the order.

Email enquiries@almondsburyforge.services or telephone +44 7766 136512. Please include your name and any quotation or order reference you have so we can understand which enquiry you are referring to.

Once the applicable order details and arrangements have been agreed, ready-made products are prepared for dispatch. For bespoke items, preparation follows the agreed specifications and order arrangements. Items are packaged for dispatch and sent by courier where that delivery arrangement has been confirmed.

Please provide your delivery postcode and address when making an enquiry. We will review the requested destination and confirm whether delivery can be arranged, together with any applicable delivery charge and conditions.

Delivery costs can depend on the item, its size and weight, the destination and the available delivery arrangements. Any applicable delivery charge should be confirmed before the order is finalised.

The expected timeframe depends on product availability, any preparation or bespoke work required, and the courier arrangements. We will communicate the applicable estimate when confirming the order. Actual delivery can also be affected by circumstances outside our reasonable control.

Tell us about any relevant access restrictions, limited unloading space or handling considerations before the order is confirmed. This allows us to discuss whether the proposed delivery arrangements are suitable and whether additional arrangements are needed.

Contact us as soon as reasonably possible and provide your order details, a description of the issue and clear photographs where available. Please retain relevant packaging until the matter has been reviewed, where practical.

We will review the information and explain the appropriate next steps. This process does not limit any rights you may have under applicable law.

Please contact us with the order reference and explain the difference between the item received and the specifications agreed for the order. Supporting photographs or relevant documents can help us review the matter.

We will assess the concern and respond in line with the order terms and applicable consumer rights.

Cancellation and refund arrangements depend on the type of order, the stage reached and the legal rights that apply. Bespoke goods made to a customer’s specifications or clearly personalised may be excluded from certain statutory change-of-mind cancellation rights, but this does not remove rights relating to faulty, misdescribed or non-conforming goods.

Please review our Cancellation & Refund Policy and contact us with your order details before assuming a cancellation or refund has been accepted.

Email enquiries@almondsburyforge.services with a description of your concern and any relevant order information. We will review the details and respond with the next steps.

Further information is available in our Complaints Policy.

You can review our Delivery Information, Cancellation & Refund Policy, Privacy Policy, Cookie Policy and Terms & Conditions. These pages explain the relevant arrangements in more detail.