Almondsbury Forge / Ordering guide

From first enquiry to delivery.

Whether you are interested in a ready-made item or have a bespoke design in mind, the first step is to tell us what you need. We will discuss the relevant details and confirm the arrangements before your order proceeds.

Make an enquiry ↗

01 / Choose your item 02 / Confirm the details 03 / Agree your order

Decorative black iron gate shown as a product design reference

Ordering guide / Ironwork

First step Tell us what you are looking for

Before confirmation Review the specification and quotation

Before dispatch Confirm delivery arrangements

Choose your starting point

What would you like to order?

The information needed at the start depends on whether you are enquiring about a ready-made product or a piece of ironwork to be made to agreed requirements. If you are unsure, describe your idea and we can discuss the next step.

Traditional decorative iron gate product reference

Route 01 / Ready-made

Choose an available item

If you have a particular product in mind, tell us which item you are interested in and how many you need. Availability and relevant product details should be confirmed before payment or order confirmation.

Identify the product or provide a reference image
Confirm quantity and any relevant product details
Check the price, availability and delivery arrangements

View products ↗

Decorative iron railing details used as a bespoke design reference

Route 02 / Bespoke

Discuss a made-to-order design

For a non-standard size, a particular appearance or a design based on your own requirements, provide a brief description and any measurements or reference materials you have.

Describe the intended use and design
Share approximate dimensions and quantity
Discuss the specification, quotation and timescale

Bespoke orders ↗

The ordering sequence

Five stages to keep things clear.

Each order is different, but the following sequence explains the information and confirmations to expect. The exact arrangements are agreed for the particular product or bespoke request.

Send your enquiry

Contact us with the item you are interested in, your intended use, quantity and delivery postcode. For bespoke work, include dimensions, a description of the design and any helpful drawings or photographs.

An enquiry allows us to understand your requirements. It is not itself an order confirmation.

Clarify the details

We review the information provided and discuss any points that need clarification. Depending on the request, these may include dimensions, design features, material or finish, quantity and practical delivery considerations.

Please check measurements carefully and identify any details that are still provisional.

Review the quotation

Before proceeding, review the proposed specification and quotation, including what is included, the price, any applicable delivery charges, payment arrangements and the expected timescale.

Do not assume that a price estimate, availability enquiry or preliminary discussion is a confirmed order.

Confirm the order

The order proceeds once the relevant product or bespoke specifications and commercial arrangements have been agreed. Any required payment or deposit arrangements should be made clear before you commit.

Keep the order confirmation and agreed details for reference.

Preparation and delivery

Ready-made items are prepared for dispatch where available. Bespoke items are prepared in accordance with the agreed order. The applicable preparation or production estimate and delivery arrangements should be confirmed with you.

Check the delivery details and make sure the destination and contact information are correct.

Metalworking tools and workshop environment

Before you approve

Check the details that affect your order.

Before confirming, make sure the agreed information reflects what you intend to purchase. If anything is unclear, ask for clarification before accepting the quotation or making payment.

Product or design Check the product reference or the agreed bespoke description.

Measurements Review the dimensions and any relevant fitting or site requirements.

Price and payment Confirm the total price, included items, any applicable charges and payment timing.

Expected timing Check the applicable preparation or production estimate and delivery estimate.

Destination Confirm the delivery address, postcode and any relevant access information.

Changes Discuss any requested changes before assuming they can be accommodated.

Preparation & delivery

What happens after confirmation?

The next steps depend on the product and the agreed order. Before proceeding, confirm the applicable timing, delivery method, charges and any requirements for receiving the item. Specific arrangements should not be assumed unless they have been agreed.

01 / READY-MADE ITEMS

Availability and preparation

Availability should be checked before the order is confirmed. Preparation for dispatch and the expected timing will depend on the item and the arrangements agreed.

02 / BESPOKE ITEMS

Agreed specifications

Bespoke work follows the specifications agreed for the order. Confirmed details and expected timing should be recorded before production or other agreed work proceeds.

03 / DELIVERY

Destination and receipt

Check the delivery destination, applicable charges and estimated delivery arrangements. Any special access or handling needs should be raised before the order is finalised.

Read Delivery Information ↗

Close-up view of decorative metalwork details

When your order arrives

Take a moment to check your delivery.

Once your item arrives, check the delivery against the order information and retain the relevant confirmation. If something appears to be missing, damaged or different from what was agreed, contact us promptly with the order details and a description of the issue.

Check the delivered item and quantity against your order.

Inspect the packaging and item for any visible damage.

Keep relevant order details and photographs if you need to report an issue.

Ordering questions

Things you may want to know.

Does submitting an enquiry confirm my order?

No. An enquiry starts the discussion. The relevant product or bespoke specification, quotation, payment arrangements and delivery details must be agreed before the order is confirmed.

Can I enquire if I do not know all the measurements?

Yes. Provide the information you have, including approximate measurements if available. We can discuss what additional information is needed before the specification is finalised.

When will I know the final price?

The quotation depends on the product and agreed requirements. The applicable price and any relevant charges should be confirmed before you commit to the order.

How long does an order take?

Timing depends on the product, availability, specifications and delivery arrangements. Ask us to confirm the expected timing for your specific order before proceeding.

Can I change my order after confirmation?

Contact us as soon as possible. Changes may affect feasibility, price or timing and are subject to review and agreement. Do not assume that a requested change has been accepted until it is confirmed.

What if I need to cancel an order?

Contact us and refer to the applicable terms and Cancellation & Refund Policy. Cancellation rights and any applicable refund depend on the contract, the circumstances and the relevant legal requirements.

Where can I read the delivery arrangements?

Please read our Delivery Information and review the delivery arrangements confirmed for your order.

How do I report a problem with an order?

Contact us with your order details and a clear description of the issue. You can also review our Complaints Policy for information about raising a concern.

Ready to discuss an order?

Tell us what you need, and we can discuss the next steps.

Contact Almondsbury Forge ↗